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Frequently Asked Questions

By registering as a buyer on bigball.com you will be able to use our various services that are only available to our registered buyers such as using our Free Sourcing services, sending out inquiries to suppliers and posting trade lead messages.

To register for a buyer’s account please go to the following link and follow the instructions on the page Register

When you click on Inquire or Contact button into the Inquiry Form that system will ask you to type in your Email and Password (Buyer ID).

You will always need to login to access secure parts of the site. But, if you enable the cookies in your computer, the site can remember your login name and password and allow you access to public pages without having to log in every time you want to make an inquire.

Check how you are typing your password. Remember the passwords for bigball.com are case sensitive. Example, if you entered “Jackson” as password during registration, the site will only accept “Jackson”, not “Jackson” or “JACKSON”.

Check if you unintentionally have your keyboard CAPS LOCK on. Most users commonly overlook this. Thus, they unknowingly enter their password in ALL CAPS when they intended to type it in lower case.

Simply click on the “Forgot password” button on the Buyer’s Register/Login page, enter your email address and click “send my password” button, we will send a new Password to you by E-mail.

Your browser must support cookies to sign in at bigball.com.

A cookie in the Internet world is a small piece of information stored by your browser (Internet Explorer, Netscape) that helps websites to keep a record of users. Bigball.com uses cookies to allow members quicker to their information each time they return to our website.

A cookie error can be caused by inappropriate cookie setting of your browser. Please take the following steps to have a check:

  • Internet Explorer 6.0
    1. Click “Tool” on the top toolbar.
    2. Select “Internet Options”.
    3. Click on “Delete Cookies” & “Delete Files”.
    4. Click on “Privacy” on top bar, set the level to medium.
  • Internet Explorer 5
    1. Click Tools, and then click Internet Options.
    2. Click Custom Level, scroll to the Cookies section, and then click Enable for both cookie options.
  • Internet Explorer 4.x
    1. Click View, and then click Internet Options.
    2. Click the Advanced tab.
    3. Scroll to the Security section.
    4. Under Cookies, click always accept cookies.
  • Netscape Communicator 4.X
    1. Click Edit, and then choose preferences.
    2. Click Advanced on the left.
    3. Check “Accept All Cookies” on the right.

If you are still unable to solve this problem, please try to find the directory where your system is installed, e.g. C: Windows; then go to sub-directory “Cookies” and “Temporary Internet Files”; then delete all files named “Cookies”.

Please reboot your computer when you have finished the above.

To modify your member information, please:

Click on “Submit” to save the settings.

Go to http://www.bigball.com/Inquiry/Buyer/ModifyStep1.html

Type in your email and password; and click the “Next step” button.

Make necessary change on the form.

Example 1: Looking for a listing of “modem” products

  • Select: “search for products”.
  • Key in: modem

Example 2: Looking for “modem” manufacturers or exporters.

  • Select: “search for suppliers”.
  • Key in: modem

Example 3: Narrow down the search in Example 2 to “PCMCIA AND modem”.

  • Continue from Example 2, select “search for suppliers” and “search in last query results”.
  • Key in: PCMCIA

Example 4: You can use boolean expression, like “AND” ,”OR” and “NOT”

  • to search for an item that contains both “power” and “supply”,
  • Key in: power AND supply
  • to search for an item that contains “power” or “supply”,
  • Key in: power OR supply
  • to search for an item that contains “power” but not “supply”,
  • Key in: power NOT supply

Example 5: Looking for special words, like “and”,”or”, “not” or special character like “.”

  • Key in: and

Example 6: Looking for two or more words shown in exact order.

  • Key in: power supply(Returns items containing the word power next to the word supply)

Example 7: Looking for case sensitive terms.

Key in: power supply(Returns items containing the word power next to the word supply)

You can check products on our website (Yiwu City Bigball Import and Export Co.,Ltd),then please let me know quantity you need firstly

then,let me know your delivery address

  1.  consignee:

2.  contact person:

3.  consignee’s address:

4.  telephone:

5.  zip/postal code:

Then,please let us know the mode of transport you need:

  1. By air(DHL,UPS,EMS,etc)
  2. By sea

then, we will let you know a shipping solutions for the selected quantity after buyer choose

then,you pay for your order:Payment Terms:T/T,Western Union,Credit Card,Alipay,Wechat Pay,Paypal,Lian Lian,Payoneer,etc

then, i will send you goods after receiving your payment according to the mode of transtort you choose